CUSTOMER SERVICE

ONLY ITEMS THAT HAVE BEEN PURCHASED DIRECTLY FROM NECA CAN BE RETURNED TO NECA.

NECA products purchased through other retailers must be returned or exchanged in accordance with their respective returns and refunds policy.

  • For assistance with purchases from NECA’s stores on eBay or Amazon, please sign into your account and contact us through those platforms directly.
  • If you purchased your item from TheNECAstore.com, please email customerservice [at] necaonline.com and include your order number.

FREQUENTLY ASKED QUESTIONS

We regularly ship items out to retailers on a weekly basis. Visit our Shipping Page and our Event Calendar for all the latest information!

You can find our products at your local gift, hobby, gaming, and toy stores, as well as at Target and Walmart. 

If you are a store owner and would like to become a wholesale partner, click here for more information.

Convention exclusive items can be found on thenecastore.com. Please make sure to check our social media and Event Calendar for sale dates and times!