Customer Service

CUSTOMER SERVICE

We regularly ship items out to retailers on a weekly basis. Visit our Shipping Page and our Event Calendar for all the latest information!

You can find our products at your local gift, hobby, gaming, and toy stores.

If you are a store owner and would like to become a wholesale partner, click here for more information.

Convention exclusive items can be found on thenecastore.com. Please make sure to check our social media and Event Calendar for sale dates and times!

Feel free to fill out the form below or message us directly through Facebook, Instagram and the NECA Customer Service Twitter account.

If you have already contacted the store where you purchased your item and they have refused to help you, please fill out the form below

All fields marked (*) are required.

Where did you purchase the item?*
Name of Item*
Please provide the item name or a description to
help us identify the product you are reporting.
Name of Store*
Date of Purchase*
If you do not remember the exact date, you can estimate. Enter MM/DD/YY format.
Name*
Email*
Your Message:*
If applicable, you can upload a picture.
Accepted file types: jpg, png, pdf.
Please contact us directly through NECAClub
Please submit your report through your account on NECAClub. We have staff dedicated to answering questions via NECAClub's "Contact Us" option, and they will be happy to help you. If you used someone else's NECAClub account to purchase the item, please have the owner of that account submit a report through NECAClub.
Please contact us directly through eBay
Please submit your report through your account on eBay. We have staff dedicated to answering questions via eBay's messaging system, and they will be happy to help you. If you used someone else's eBay account to purchase the item, please have the owner of that account submit a report through eBay.
Please contact us directly through Amazon
Please submit your report through your account on Amazon. We have staff dedicated to answering questions via Amazon's "Contact Us" option, and they will be happy to help you. If you used someone else's Amazon account to purchase the item, please have the owner of that account submit a report through Amazon.